Can I cancel or exchange my tickets?

All Single Ticket sales are final, and there are no refunds.

Exchanges are permitted on subscription tickets only.
Exchanges cannot be made if your ticketed performance has already passed. If you are unable to attend any performance, Subscribers may donate their tickets to Ballet BC and will receive a charitable tax receipt if the tickets are received by Audience Services 48 hours prior to the performance. Ticket donations or exchanges cannot be made after the performance.

How do I exchange my Subscription ticket?

One of the many benefits of being a Ballet BC subscriber is that you may change the evening of your performance. Contact Audience Services at least 3 days prior to your scheduled performance. Have your Subscriber ID number handy and let us know when you’d like to attend. Once your exchange is confirmed bring the tickets you won’t be using to the Audience Services Desk to exchange for your new tickets on your performance night.

What do I need to know to pick up tickets at Will Call?

When picking up tickets at the Will Call window at the Queen Elizabeth Theatre Box Office you will be required to present a government-issued photo ID, the credit card you used to make your purchase and the confirmation number you were given when you placed your order. It is recommended that you arrive no later than 30 minutes prior to the performance. The Box Office opens 2 hours prior to the performance. The doors into the main lobby open 75 minutes prior to curtain time.

Are all Ballet BC main stage performances in the Queen Elizabeth Theatre?

Yes — the theatre is located at 650 Hamilton Street (at Georgia) in Vancouver.

Are there any pre-performance or post-show activities?

We have entertaining Pre-Show Chats in the theatre Mezzanine at 7:00pm before every Ballet BC performance. These chats feature guest moderators in conversation with dancers, choreographers, composers or conductors. Post-show, the audience is invited to join the company for refreshments at the cash bar in the Mezzanine Lobby.

Are rush tickets available?

Ballet BC now offers Rush Tickets for Ballet BC performances. Rush Tickets will not be offered for Nutcracker. Rush Tickets are $23.50 (incl. GST and services charges). Sales are in-person, day-of-show only and will be available from 6:00pm-7:00pm only. For more information, please follow us on Facebook, Twitter and on our Insider Blog.

What happens if I’m running late to the performance?

In the interest of all patrons and performers, latecomers will not be seated once the performance begins and must wait until a suitable break, which will likely be during the intermission. Monitors are provided in the lobby. Patrons who leave during a performance will not be allowed to re-enter the theatre until a suitable break.

Is parking available at the theatre?

Parking is available at the Queen Elizabeth Theatre parkade, beneath the theatre. Enter off Cambie Street between West Georgia and Dunsmuir streets. Parking is limited, so arrive early.

Patrons with valid Disabled Decals may reserve parking, as available, by calling 604.665.2193 weekdays at least 24 hours in advance of the performance. Please have your decal number and ticket information ready. An elevator operates from both floors of the parkade to the Plaza Level on Hamilton Street. The QET Parking Lot takes cash only.

What should I wear to the ballet?

You can wear whatever you like! You will see people in a wide range of dress.

Are children allowed at Ballet BC performances?

As the parent you know best if your child is able to sit quietly and enjoy a 2-hour performance while seated in their own seat. Except for Nutcracker and subscriptions, there is no special pricing for children (12 and under) or full-time students — adult pricing applies. Children unable to sit quietly and the adult(s) accompanying them will be asked by an usher to leave the theatre and watch the performance on the monitors in the lobby. Please note there are no refunds, credits, or exchanges if you must leave the theatre because your child was unhappy or disruptive.

PLEASE NOTE: Contact Ballet BC Audience Services concerning tickets for children under 2 years of age. Everyone entering the theatre, regardless of age, must have a valid ticket; children must be seated beside the accompanying adult.

What about accessibility at the Queen Elizabeth Theatre?

There is wheelchair seating on both the Orchestra and Mezzanine levels with special ‘Equal Access’ seating which provides wheelchair spaces adjacent to regular theatre seats. For those who would rather not use the stairs, an elevator next to the main entrance operates between the Main Lobby, the Mezzanine Level and the Upper Balcony.

For those requiring hearing assistance, complimentary receivers for the Sennheiser Infrared Transmission System are available at no charge at the Lobby Coat Check. Quantities are limited. A valid driver’s licence or credit card is required.

Binoculars may be rented at the Main Lobby Coat Check.

Do attendants / companions need a ticket and if yes, do they get any sort of discount?

Everyone must have a valid ticket, including attendants/companions of persons with disabilities and there are no special discounts available for attendants.

Can I take photos?

Photography, video, and audio recording is strictly prohibited during the performance. We do encourage you to use social media during the intermission.

How can I avoid fraudulent tickets?

Although buying tickets online is quite safe these days, we recommend taking the following precautions to ensure your safe from fraud:

• Buy your tickets from official sources only: directly through Ballet BC or our official sales platform, Ticketmaster to make sure your tickets will be authentic.

• Some nefarious brokers create websites to look exactly like the box office and the URL can be so similar to the official sites that they make you feel like you are purchasing directly from the source. The best practice is to manually type the address of the site you wish to purchase from (e.g. www.balletbc.com or www.ticketmaster.ca)

• Do not post pictures of your ticket on social media; information on your ticket may be stolen this way.