What are your ticket office hours?

Ballet BC's Audiences Services team can be reached Monday - Friday 10am - 4:30pm PST. In order to avoid congesting phone lines, we encourage you to email us at tickets@balletbc.com. We will return all email requests in the order they are received. Thank you for your patience!

I can't find my tickets. What should I do?

If you selected email as your delivery method when purchasing online, please check your junk/spam folders for your tickets, which will be attached to an email as a PDF. If you selected Will Call, your tickets will be held for you at the QET box office on the evening of the performance. Valid photo ID is required for pickup.

Still need help? Contact us at audienceservices@balletbc.com.

Am I able to receive printed tickets via mail?

As part of Ballet BC's continued commitment to sustainability, we will not be printing and shipping tickets at this time. You may choose to receive your tickets via email or pickup at Will Call.

Can I cancel or exchange my tickets?

All single ticket sales are final, and there are no refunds.

Exchanges are permitted on subscription tickets only.
Exchanges cannot be made if your ticketed performance has already passed. If you are unable to attend any performance, Subscribers may donate their tickets to Ballet BC and will receive a charitable tax receipt if the tickets are received by Audience Services 48 hours prior to the performance. Ticket donations or exchanges cannot be made after the performance.

Do you offer student and senior discounts?

Yes! Senior and student pricing can be activated after selecting your ticket from the interactive seat map in the purchase path. Once you have chosen your seat(s), click "Change" next to Price Type and select Student/Senior from the dropdown menu.

Do you offer group discounts?

Yes! Groups of 10 or more receive a 10% discount. To book group tickets, please contact us at tickets@balletbc.com.

Are all Ballet BC main stage performances in the Queen Elizabeth Theatre?

In addition to our main stage performances in the Queen Elizabeth Theatre for all 23/24 programs, we will be bringing our March 2024 program 'NOW' to the Bell Performing Arts Centre in Surrey, BC on March 22 + 23 for the first time in Ballet BC history.

The Queen Elizabeth Theatre is located at 630 Hamilton Street (at Georgia) in Vancouver.

The Bell Performing Arts Centre is located at 6250 – 144th Street within Sullivan Heights Secondary School in Surrey.

How long will it take to receive my subscription tickets?

If you selected email as your delivery method, our Audiences Services team will assign your seats and send your subscription tickets as an attachment in a separate email. Please allow up to two business days to receive your tickets. Will Call tickets will be held for pickup at the QET box office on the evening of the performance.

What are your COVID-19 protocols?

Your health and safety is of the utmost importance to us. Read more about our COVID-19 protocols and the latest updates from Vancouver Civic Theatres here.

Are there any pre-performance or post-show activities?

Yes! We hold Pre-Performance Chats in the Queen Elizabeth Theatre mezzanine seats at 7pm prior to each Ballet BC performance. These informal chats feature guest moderators in conversation with dancers, choreographers, composers or conductors.

What happens if I’m running late to the performance?

In the interest of all patrons and performers, latecomers will not be seated once the performance begins and must wait until a suitable break, which will likely be during the next pause or intermission. Monitors are provided in the lobby. Patrons who leave during a performance will not be allowed to re-enter the theatre until a suitable break.

Is parking available at the theatre?

Parking is available at the Queen Elizabeth Theatre parkade, beneath the theatre. Enter off Cambie Street between West Georgia and Dunsmuir streets. Parking is limited, so arrive early!

Patrons with valid Disabled decals may reserve parking, as available, by calling 604.665.2193 weekdays at least 24 hours in advance of the performance. Please have your decal number and ticket information ready. An elevator operates from both floors of the parkade to the Plaza Level on Hamilton Street.

What about accessibility at the Queen Elizabeth Theatre?

There is wheelchair seating on both the Orchestra and Mezzanine levels with special ‘Equal Access’ seating which provides wheelchair spaces adjacent to regular theatre seats. For those who would rather not use the stairs, an elevator next to the main entrance operates between the Main Lobby, the Mezzanine Level and the Upper Balcony.

There is an accessible driveway for taxis and for pick up and drop offs on Hamilton Street between West Georgia and Dunsmuir Streets.

Wheelchair accessible washrooms are on the orchestra and mezzanine levels.

Hearing-assist units and binoculars are available at the main lobby coat check.

Do attendants / companions need a ticket and if yes, do they get any sort of discount?

Everyone must have a valid ticket, including attendants/companions of persons with disabilities. There are no discounts available for attendants.

Can I take photos?

For the safety of the dancers, photography, video, and audio recording is strictly prohibited during the performance.

We do encourage you to connect with us on social as we love to hear about your experience! Find us @balletbc and the hashtag #balletbc.

How can I avoid fraudulent tickets?

We recommend taking the following precautions to ensure you are safe from fraud:

• Buy your tickets from official sources only: directly through balletbc.com.

• Some brokers create websites to look exactly like the box office. The best practice is to manually type the address of the site you wish to purchase from (e.g. www.balletbc.com)

• Do not post pictures of your ticket on social media.

What is your babes in arms policy?

For all Ballet BC performances including Nutcracker, all audience members including children must have a valid ticket.

What is ArtsPerks?

Vancouver arts organizations have united to bring our closest supporters a new discount program, ArtsPerks. As a special thank you for being a Ballet BC subscriber, you can enjoy exclusive ticket discounts and offers from our partners throughout the 2023/24 season.

View the current offers exclusive to subscribers here. All offers are subject to change and availability.

My discount code isn't working. Why?

Ballet BC discount codes are only applicable on Zones A-D. Zone E and Simons Arts for All seating are excluded from all offers. Some as also subject to availability and cannot be used in conjunction with other offers or promotions. If you are using a discount code outside of these restrictions and it is still not working, please contact us.